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Call Tag/Equipment Return Instructions - North

See Credit Card Equipment Instructions for instructions on replacement equipment, adding additional equipment to an existing MID, and new location setup requests.

Call Tag Summary
Call Tags are issued whenever merchants need to return equipment either as a "swap" or to permanently return equipment.

Call Tag orders automatically includes three call tag notices. These notices are sent to the merchant 20 days apart unless the expected equipment is received prior. If after the third attempt the expected equipment is not received, the call tag order is sent for collections and the merchant account is billed.

Please do not return equipment using any "unused" call tag from a previous call tag order. Call tags are issued and tracked by merchant ID number and equipment. Each call tag is assigned a reference number for that specific order. When TASQ receives a package, the package is scanned and systematically tracked with the TASQ system. Returning equipment not specific to the call tag order will cause misplaced orders and, in many cases, the merchant account will not be given proper credit for the equipment.

To initiate a call tag order, please follow the below steps:

1. Call 1-800-346-3315 - enter the MID followed by # - then Option 2 - then Option 1
2. Within 7 - 14 business days, the merchant should receive the call tag (UPS Shipping Label). Follow the Return Equipment Instructions below.
3. Once the call tag request is completed, please contact Marie Inman to have the billing deleted.

Return Equipment Instructions
The notice will say: "Our records indicate that you currently have credit card equipment that needs to be returned. For your convenience, we have enclosed a prepaid UPS return shipping label along with these instructions. It is imperative that you return the equipment in a timely manner. Please follow the steps below to return the equipment and accessories."

1. Pack the outstanding equipment and accessories back in the box and seal it properly for shipping.
2. Affix the enclosed, prepaid UPS return label to the box, making sure that no other labels show.
3. Once a call tag is received, please use one of the options below to return your equipment at no charge:
   • Give the package to a UPS driver making a regular delivery or pick-up
   • Drop it off at a UPS counter
   • Drop it off at a UPS Letter Center
   • Drop it off at a participating Authorized Shipping Outlet
   • Call 1-800-PICK-UPS to schedule a pick-up

Please record and track your package via www.ups.com to confirm that TASQ has received the package. This will ensure that your merchant account has been given proper credit.

Important Notice: If the outstanding equipment is not received back, the merchant account may be billed for the cost of the equipment, plus applicable tax. FDMS uses multiple couriers; in some cases the courier may not be UPS.