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Collections

• Introduction
• Billing Statements
• Dunning Notices
• Referrals to a Collection Agency
• Write-offs

After the customer is sent an invoice, they have until the next billing cycle to pay the balance. If they don't pay the balance, customers enter the collections process. The billing cycle for non-government customers is 30 days. For government customers, it varies from 30-120 days depending on the phase of the collections process. See UCD PPM 330-90 for details.

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